Frequently Asked Questions

The questions we get most, with a short answer. Can't find yours? Email us at

General

Who is Resumate for?

For anyone applying for jobs: job seekers, career switchers and people returning to work. Upload your resume, paste the job posting, and within minutes you have a resume and cover letter that fit it.

What is ATS?

ATS stands for Applicant Tracking System: software employers use to receive, sort and search applications. Most large employers use one. Often that software reads your resume before a recruiter sees it.

How does Resumate make sure the software reads my resume correctly?

In three ways: (1) checks on readability and structure, (2) a PDF structure that ATS software can parse cleanly, (3) AI that suggests relevant keywords and measurable results. Nobody can guarantee an interview, that choice is the employer's.

How does Resumate work?

Fill in your details or upload your resume and pick a design. The AI rewrites your text so the software reads it correctly and a recruiter quickly sees what you can do.

Can I start right away?

Yes. You build your resume in minutes and see your score live. PDF, Word and extra AI pieces sit in Pro.

How long does it take to create a resume?

If you upload an existing resume, your first version is ready in about half a minute. After that you fine-tune it for as long as you like.

What happens with my data?

We never sell your data. We encrypt it with AES-256, files with AES-256-GCM, and every connection runs over HTTPS (TLS 1.3). We comply with the GDPR.

Privacy & security

Is my data safe?

Yes. Your data is stored encrypted, we comply with the GDPR and we never sell anything on.

How does logging in work at Resumate?

Without a password. You log in with Google, Apple or a login link by email. No password also means no password that can leak.

Is my data shared with or sold to third parties?

No. Personal data is never sold or shared. Through end-to-end encryption (AES-256), even we cannot access your documents.

What encryption do you use?

Three layers: AES-256 encryption in the database, AES-256-GCM for stored files and HTTPS (TLS 1.3) for every connection.

What does end-to-end encryption mean?

Your personal resume data is stored encrypted. Even we cannot read it without the encryption key. Everything is automatically decrypted when you log in.

Which resume data is encrypted?

All personal information: name, email, phone, location, photo, skills, work experience, and education. Only metadata like creation date is not encrypted.

Can others see my resume?

No. Your resumes are private and can only be opened through your account.

How long do you keep my data?

As long as your account is active. Upon deletion, all data is permanently removed within 30 days.

Are my payment details safe?

Yes. We don't store bank details. All payments are processed by Stripe, PCI-DSS Level 1 certified.

Is my resume stored during the ATS check?

No. Your resume is only processed in memory and cleared after the analysis. We don't store the file.

Is my resume data used to train AI?

No. We use OpenAI's API, which doesn't use API data for training. We only use your data to create your resume and letters.

Pricing & access

What happens to my resumes and letters if I downgrade?

All your resumes and letters stay. You can still view and edit them. To download you need Pro, or a one-time download per document.

Which payment methods do you accept?

Credit cards (Visa, Mastercard, Amex) and PayPal. Apple Pay and Google Pay work automatically through the credit card option.

Are there automatic renewals?

Yes, subscriptions are automatically renewed unless you cancel. You always receive a reminder beforehand.

Can I use Resumate without paying?

Yes. You build your resume in minutes and see your score live. PDF, Word and extra AI pieces sit in Pro.

Downloads & usage

In what format can I download my resume?

Your resume and your cover letter as PDF or Word. The PDF is built so ATS software can read it cleanly. Downloading is part of Pro, or buy a one-time download per document.

How many resumes can I create?

Try: save up to 3 resumes. Pro: up to 100 resumes with PDF downloads.

How does the application tracker work?

Track the status of all your applications in your dashboard, from 'sent' to 'interview' and 'offer'.

What does Smart Match actually do?

Smart Match compares your resume with a job posting. For free you see your match score and how many skills and keywords are missing. With Pro you see exactly which ones, with concrete tips.

What results can I expect from Smart Match?

Paste a job link or the text and you get a match score against your resume. Smart Match also spots whether a job is still open.

Can I create different versions of my resume?

Yes. Make a version per role or sector, each tailored to the kind of job you are applying for.

Are my resumes saved?

Yes, all resumes stay in your account. You can edit them any time. Downloading requires Pro.

Technical questions

Does the builder work on mobile devices?

The resume builder is made for your laptop. On your phone you use the Resumate app: on iPhone and iPad, download it from the App Store. The Android app follows: leave your email on your phone and you get a note when it is live.

Do I need an account?

You can start right away. PDF, Word and extra AI pieces sit in Pro. You get Pro from the homepage, without logging in first.

Which browsers are supported?

We support all modern browsers: Chrome, Firefox, Safari, and Edge. For the best experience, we recommend the latest version.

Can I work on my resume offline?

No, you need an internet connection to use the AI features and cloud storage.

Support & contact

How can I contact support?

Email us at support@getresumate.com. We usually reply within 24 hours.

Is there a manual or tutorial?

Yes. On the homepage, the 'How it works' section walks through every step. If you get stuck, email support@getresumate.com.

What if I experience technical problems?

Email support@getresumate.com and describe what happens, ideally with a screenshot. We usually reply within 24 hours.

Features

How many designs are there?

21 designs, from calm and classic to bold and creative. You can switch at any time.

Can I customize my resume after creating it?

Yes, you can edit your resume any time. Downloading again as PDF or Word sits in Pro, or per document with a one-time download.

Which industry-specific keywords does the AI support?

The AI suggests keywords that fit your field and the job posting, for example in IT, marketing, finance, sales, HR, healthcare and engineering.

How does the interview coach work?

You practise a job interview with questions that fit your role. After each answer you get feedback: what works and what could be sharper.

Can I upload my existing resume and have it improved?

Yes. Upload your resume as PDF, Word or a photo and the AI pulls out all the details. Then it rewrites your text so the software can read it cleanly.

How do I write a cover letter with Resumate?

Paste the job posting. The AI writes a first draft that fits the role and your experience. You edit it yourself, and with Pro you download it as PDF or Word.

Resumate is an AI resume builder for job seekers, at getresumate.com and getresumate.nl. We help candidates get past the filter with a resume, a cover letter and a match per job posting. Resumate is not a recruiter ATS and not a job board.