Frequently Asked Questions

Quickly find answers to all your questions about Resumate. Can't find your question? Contact us at

General

Who is Resumate for?

For anyone who wants to apply smarter, not harder. Upload your resume, paste the job description, and our AI creates an ATS-proof resume and cover letter within minutes.

What is ATS?

ATS (Applicant Tracking System) is software that 98% of large companies use to automatically scan and filter resumes based on keywords, formatting, and relevant experience.

How does Resumate guarantee an ATS pass?

Through three layers: (1) Gatekeeper Checks for readability and structure, (2) technically perfect PDF construction that scanners can read 100%, (3) AI that adds relevant keywords and measurable results.

How does Resumate work?

Fill in your details, choose a template, and our AI automatically optimizes your content for ATS systems and maximum impact with employers.

Can I start right away?

Yes. You build your resume in minutes and see your score live. PDF, Word and extra AI pieces sit in Pro.

How long does it take to create a resume?

Most users have a fully optimized resume ready within 3 minutes.

What happens with my data?

Your data is NEVER sold. We use AES-256 encryption, AES-256-GCM for files, and HTTPS (TLS 1.3). Fully GDPR-compliant.

Privacy & Security

Is my data safe?

Yes. Enterprise-grade encryption, GDPR-compliant, and your data is never shared with third parties.

How does logging in work at Resumate?

Completely passwordless. Log in via Google, Apple, or a magic link by email. No passwords means no risk of leaked credentials.

Is my data shared with or sold to third parties?

No. Personal data is never sold or shared. Through end-to-end encryption (AES-256), even we cannot access your documents.

What encryption do you use?

Triple security: AES-256 database encryption, AES-256-GCM for stored files, and HTTPS (TLS 1.3) for all connections.

What does end-to-end encryption mean?

Your personal resume data is stored encrypted. Even we cannot read it without the encryption key. Everything is automatically decrypted when you log in.

Which resume data is encrypted?

All personal information: name, email, phone, location, photo, skills, work experience, and education. Only metadata like creation date is not encrypted.

Can others see my resume?

No, your resumes are completely private and only accessible to you through your account.

How long do you keep my data?

As long as your account is active. Upon deletion, all data is permanently removed within 30 days.

Are my payment details safe?

Yes. We don't store bank details. All payments are processed by Stripe, PCI-DSS Level 1 certified.

Is my resume stored during the ATS check?

No. Your resume is only processed in memory, never stored. After analysis, it's automatically cleared. Completely anonymous.

Is my resume data used to train AI?

No. We use OpenAI's API, which doesn't use API data for training. Your data is used exclusively for your optimization.

Pricing & access

What happens to my resumes and letters if I downgrade?

All your resumes and letters remain. You can still edit and view them. Downloading requires Pro.

Which payment methods do you accept?

Credit cards (Visa, Mastercard, Amex) and PayPal. Apple Pay and Google Pay work automatically through the credit card option.

Are there automatic renewals?

Yes, subscriptions are automatically renewed unless you cancel. You always receive a reminder beforehand.

Can I use Resumate without paying?

Yes. You build your resume in minutes and see your score live. PDF, Word and extra AI pieces sit in Pro.

Downloads & Usage

In what format can I download my resume?

PDF, fully ATS-optimized. PDF downloading is a Pro feature.

How many resumes can I create?

Try: save up to 3 resumes. Pro: up to 100 resumes with PDF downloads.

How does the application tracker work?

Track the status of all your applications in your dashboard, from 'sent' to 'interview' and 'offer'.

What does Smart Match actually do?

Analyzes the match between your resume and a job description. You get a score and concrete tips on missing keywords.

What results can I expect from Smart Match?

Smart Match analyzes a job URL and gives you a match score with your resume. It also detects whether a vacancy is still available.

Can I create different versions of my resume?

Yes! Create multiple versions, each optimized for a specific position or sector.

Are my resumes saved?

Yes, all resumes stay in your account. You can edit them any time. Downloading requires Pro.

Technical Questions

Does the builder work on mobile devices?

The resume builder is made for your laptop. On your phone Resumate points you to the app. It is still on its way: leave your email and you get a note when it is live.

Do I need an account?

You can start right away. PDF, Word and extra AI pieces sit in Pro. You get Pro from the homepage, without logging in first.

Which browsers are supported?

We support all modern browsers: Chrome, Firefox, Safari, and Edge. For the best experience, we recommend the latest version.

Can I work on my resume offline?

No, you need an internet connection to use the AI features and cloud storage.

Support & Contact

How can I contact support?

You can reach us at support@getresumate.com. We usually respond within 24 hours to all questions.

Is there a manual or tutorial?

Yes, on our homepage you'll find a 'How it works' section with all the steps. Additionally, the interface is so intuitive that most users can get started right away.

What if I experience technical problems?

Contact us directly at support@getresumate.com with a description of the problem. We're happy to help you as quickly as possible.

Features & Functionality

How many templates are available?

5 professional templates for different sectors and career levels, from minimalist to creative.

Can I customize my resume after creating it?

Yes, you can edit your resume any time. Downloading again as PDF sits in Pro, or per document with a one-time download.

Which industry-specific keywords does the AI support?

Keywords for IT, Marketing, Finance, Sales, HR, Healthcare, Engineering, and more. The AI automatically applies the best keywords for your field.

How does AI Interview Preparation work?

Simulates job interviews with questions specific to your position. You get immediate feedback on your answers.

Can I upload my existing resume and have it improved?

Yes! Upload your resume (PDF, DOCX, or image) and our AI extracts all data. Optimize it for ATS systems with one click.

How does the AI cover letter generator work?

Paste the job description and the AI writes a personalized cover letter matching the position and your resume experience. With Pro you download it as PDF or Word.

Resumate is an AI resume builder for job seekers, at getresumate.com and getresumate.nl. We help candidates get past the filter with a resume, a cover letter and a match per job posting. Resumate is not a recruiter ATS and not a job board.